Since we have our own factory, one of our biggest advantages over our competitors is the fact that we can customize almost all of our models according to your specifications. We can change the finish, size, or the number of lights. These capabilities are sometime needed when selecting that perfect fixture for your project. For example, If you see a chandelier that you like, but prefer a different finish, just pick a model that has the finish you like from our Catalog or Web site and we will apply that finish for you. E14 applied to 220-240V (Euro-Spec, Australia-Spec) E12 applied to 110-120V (North America-Spec) We will send you the appropriate light based on your voltage choice. China\'s top crystal What we use in producing the chandelier is the top Chinese crystal,which contains 25% yellow lead. Each piece is cut and polished using the best technology available to achieve maximum color refraction and twinkle Our packaging consists of three layers: the first layer (inner layer) is made of foam; the second layer (interlayer) is made of paper box; and the third layer (outer layer), it is a wooden structure to protect the product from being damaged. Most chandeliers\' frames are shipped out semi-assembled. Some smaller size frames consist of 3 or 4 separate pieces which require some assembly time. Assembly times vary from model to model. Frames and crystals are packed separately for safe and secure delivery. It is very easy to assemble the chandelier if you follow the instructions. The crystal strand is prepared for you and just need to hang it onto the fixture. The installation instructions will show you the exact location. We will start manufacturing once you have placed an order. It takes approximately 15 to 30 days. For large quantity order or large size chandelier order, the manufacturing time will be longer. If you are working on a project or you have target delivery date, please place your order as earlier as possible and inform us of the required delivery date. Each chandelier comes with a 10-year warranty, protecting you against color fading and factory defects. Warranty does not cover altered items, products exposed to abnormal weather conditions, improper installation or misuse. Bulbs are not warranted for any specific period of time. If there is any part damaged during the shipment or any defects found during the installation, we will replace the part for free. We guarantee that our products are made from the best materials and we hire highly experienced workers. We have a 100% customer satisfaction guarantee which means you will be satisfied with every order. All of our offers are backed by 100% satisfaction guarantee,if for any reson you are not satisfied ,you can return the item to us in it\'s original condition for a refund or an exchange. Before mailing us back the item,please contact us for the detailed return&exchange instruction. We will return all your money except the shipping and handling fees after we receive your return items. If some part of the product is broken during the shipment, we will send you the new part for free. Sunwe Lighting has been manufacturing high quality chandeliers for over 15 years. Sunwe Lighting is located at GuZhen Town,ZhongShan city,GuangDong province. It was foun ded in 1997 with a modern workshop covering 7500 metre square floor areas and a luxury showroom of 900 metre square. Sunwe Lighting currently employs ,around 200 well trained lighting professionals in product development, production and management, and more than 40 of them are engineers and managers. The main product catalog includes Large Chandeliers, Crystal Chandeliers, Maria Theresa Chandeliers, Traditional Chandeliers, Alabaster Chandeliers,Wrought Iron Chandeliers,Zinc Alloy Chan deliers,Church chandeliers,Contemporary Crystal Chandeliers, Neoclassical Chandeliers, Hotel a nd Villa Engineered Lamps. The distribution network has expanded globally including Europe, Am erica, Middle East and South-East Asia etc. The Company focuses on the quality and safety of its products. It holds ISO9001, CE, UL,EMC,GS, LVD,FCC,,and CCC certification. This is an innovative company with more than 50 new products being developed each month. All of the products are manufactured in house and we can also customize samples to match your request. The company\'s annual turnover is more than 9 million USD. Sunwe Lighting products have a great reputation of its high-quality.

About Logistics :

Free shipping via China Post,United States via ePacket. If you need other ship way,you can contact us talk about the shipping postage.

( China Post ) usually need about 20 business days,sometimes may need more days.

(US ePacket ) usually need about 12 business days,sometimes may need more days.

We are not responsible for any custom duty or import tax.

For reference only,sometimes may need more days,please understand,thanks!

Payment Method :

We accept alipay here.

All major credit cards are accepted through secure payment processor ESCROW.

Warranty & Guarantee:

If you are not satisfied when you receive your item, please return it within 7 days for a replacement or money back. Please contact me before you return it.

All of our offers are backed by 100% satisfaction guarantee, if for any reson you are not satisfied, you can return the item to us in its original condition for a refund or an exchange, we will return all your money except the shipping and handling fees after we receive your return items.

Feedback Policy :

Positive Feedback (5 stars) is very important to us, please think twice before leaving feedback.

Please contact us before leaving neutral ( 3 stars ) or negative ( 1-2 stars ) feedback, we will try our best to solve the problems and please trust us.

We will provide positive feedback once payment is received, to foster a healthy Ali community, we hope you will do the same for us, We want you to understand that we value customer service tremendously.

If you have any dissatisfaction, please give us the opportunity to resolve the problem before leave us a negative feedback, we are sure that there is always solution and we sure don\'t want a bad feedback to be where the transaction ends.